Grocery-Pharmacy Company - HEART MIND PROJECT

Grocery-Pharmacy Company

Quality/Safety Grocery-Pharmacy

The VP Pharmacy was concerned with managing incident rates (medication errors). A survey revealed that pharmacists requested information on stress.


Pilot study consisted of 150 pharmacists

Goal #1:

  • Create safer working environments for patients/customers by managing incident rate (medication errors)

Goal #2:

  • Reduce stress and improve quality of life for employees

Results:

  Post 90 days
Incident Rate Reduced by 40-71%
(Medication Error Rate)  

 

Often/most of the time: Pre Post 90 days
Fatigue 50% 18%
Anxiety & Depressed 14% 3%
Anger & Resentment 17% 0%
Stress 62% 28%

Participant Comments:

“100% of participants reported ‘extremely satisfied’ with the HeartMath program.” I am listening to people more, and am having less customer complaints. People are satisfied. When I am getting frustrated I take a quick timeout, and am ready to go. My stress levels have been reduced. I can concentrate better. When I notice I’m hitting a stressor at work I can block it by using the techniques I’ve learned. And I don’t swear at traffic anymore on the way to work. Thank you for providing this training! I am convinced that I will use these techniques forever.

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Tele-Communications Company

Improved employee health and increased productivity were both critical strategies for future growth and developing industry leadership.
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Stress Reduction Information Technology

Information Technology Division of a Large Healthcare Organization

Recognizing the effects stress was having on the health of its employees, the IT Division provided Inner Balance devices to help staff learn meaningful stress reduction practices with the hope of decreasing negative long-term effects of stress in the workplace. This effort evolved into a pilot project to see if improvements were significant enough to purchase devices for the entire organization.
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