Grocery-Pharmacy Company - HEART MIND PROJECT

Grocery-Pharmacy Company

Quality/Safety Grocery-Pharmacy

The VP Pharmacy was concerned with managing incident rates (medication errors). A survey revealed that pharmacists requested information on stress.


Pilot study consisted of 150 pharmacists

Goal #1:

  • Create safer working environments for patients/customers by managing incident rate (medication errors)

Goal #2:

  • Reduce stress and improve quality of life for employees

Results:

  Post 90 days
Incident Rate Reduced by 40-71%
(Medication Error Rate)  

 

Often/most of the time: Pre Post 90 days
Fatigue 50% 18%
Anxiety & Depressed 14% 3%
Anger & Resentment 17% 0%
Stress 62% 28%

Participant Comments:

“100% of participants reported ‘extremely satisfied’ with the HeartMath program.” I am listening to people more, and am having less customer complaints. People are satisfied. When I am getting frustrated I take a quick timeout, and am ready to go. My stress levels have been reduced. I can concentrate better. When I notice I’m hitting a stressor at work I can block it by using the techniques I’ve learned. And I don’t swear at traffic anymore on the way to work. Thank you for providing this training! I am convinced that I will use these techniques forever.

Resilience/Stress Management Public Transportation

Public Transportation System

This company was undergoing dynamic transformation, dealing with aggressive expansion goals, aging equipment challenges, increasing customer demands and complaints, sensitive labor negotiations and security concerns. Protecting the health of the talent pool was a priority.
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Health Care Claims Costs Healthcare

Medium-sized hospital

"The CEO engaged HeartMath to transform the hospital culture; staff experienced less stress, more resilience, and more satisfaction. This caused a large decrease in health care claims costs.”
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