Kaiser Permanente Northern California’s Home Health and Hospice Continuum worked with HeartMath to design a study that reduced staff stress, increased staff resilience and improved member satisfaction.
Goals of the Caring Science and HeartMath™ Program
Reduce staff tension and stress created by uncertainty and fast paced innovations
Enhance self-care, creativity, ease and resilience
Guide staff to become authentically present when providing care
Reduced Staff Stress:
Statistically significant reductions in Stress Related Measures (p < .001) Fatigue, anxiety, depression, anger management, resentfulness
Caring Science and HeartMath™ was an effective leadership strategy to support the Continuum and its staff within a constantly evolving healthcare environment. Mary Lush, PhD, RN, Quality Program
* Member satisfaction with care was measured using the Home Health Consumer Assessment of Healthcare Providers & Services (HH-CAHPS)
Concerned about increasing levels of stress within the organization; “Stress is very much a business issue … our line managers have a responsibility for the health of their staff.”
HeartMath helped Fairfield Medical Center transform their culture; staff experienced less stress, more resilience, and more satisfaction. This caused a large decrease in health care claims costs.
Caring Science and HeartMath™ was an effective leadership strategy to support the Continuum and its staff within a constantly evolving healthcare environment.
Mary Lush, PhD, RN, Quality Program
* Member satisfaction with care was measured using the Home Health Consumer Assessment of Healthcare Providers & Services (HH-CAHPS)