Kaiser Permanente Northern California’s Home Health and Hospice Continuum worked with HeartMath to design a study that reduced staff stress, increased staff resilience and improved member satisfaction.
Goals of the Caring Science and HeartMath™ Program
Reduce staff tension and stress created by uncertainty and fast paced innovations
Enhance self-care, creativity, ease and resilience
Guide staff to become authentically present when providing care
Reduced Staff Stress:
Statistically significant reductions in Stress Related Measures (p < .001) Fatigue, anxiety, depression, anger management, resentfulness
Caring Science and HeartMath™ was an effective leadership strategy to support the Continuum and its staff within a constantly evolving healthcare environment. Mary Lush, PhD, RN, Quality Program
* Member satisfaction with care was measured using the Home Health Consumer Assessment of Healthcare Providers & Services (HH-CAHPS)
This company was undergoing dynamic transformation, dealing with aggressive expansion goals, aging equipment challenges, increasing customer demands and complaints, sensitive labor negotiations and security concerns. Protecting the health of the talent pool was a priority.
Overview: The Leadership Center implemented HeartMath tools with the executive team, district and branch managers, customer service representatives, and sales staff to create a solid foundation for their change management process and to introduce new strategies to their branch network.
Caring Science and HeartMath™ was an effective leadership strategy to support the Continuum and its staff within a constantly evolving healthcare environment.
Mary Lush, PhD, RN, Quality Program
* Member satisfaction with care was measured using the Home Health Consumer Assessment of Healthcare Providers & Services (HH-CAHPS)