HMP - Kaiser Permanente reduces workplace stress

Kaiser Permanente Northern California’s Home Health and Hospice Continuum

HCAHPS Kaiser Permanente



Kaiser Permanente Northern California’s Home Health and Hospice Continuum
worked with HeartMath to design a study that reduced staff stress, increased staff resilience and improved member satisfaction.

Goals of the Caring Science and HeartMath™ Program

  • Reduce staff tension and stress created by uncertainty and fast paced innovations
  • Enhance self-care, creativity, ease and resilience
  • Guide staff to become authentically present when providing care

Reduced Staff Stress:

Statistically significant reductions in Stress Related Measures (p < .001) Fatigue, anxiety, depression, anger management, resentfulness

Increased Member Satisfaction:

HH-CAHPS “rate agency 9 – 10” scores improved 1.7 percentage points – to 83.6%*


Caring Science and HeartMath™ was an effective leadership strategy to support the Continuum and its staff within a constantly evolving healthcare environment.
Mary Lush, PhD, RN, Quality Program

* Member satisfaction with care was measured using the Home Health Consumer Assessment of Healthcare Providers & Services (HH-CAHPS)

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