Barts Health NHS Trust* needed a solution –to reduce high stress levels on three clinical wards and one reception area. This was the first trial of the HeartMath Revitalizing Care Program in the UK.
Client Goals:
Reduce personal stress for staff in the midst of vast organizational change
Assist staff in building personal resilience, thereby increasing compassionate care and enhancing the overall patient experience
Key Results:
Statistically Significant improvements in Stress Related and Resilience Measures:
The completion of the pilot project clearly demonstrated both a direct benefit for staff and the transferability of the HeartMath Revitalizing Care program to the UK health provider context. Kay Riley, MBA, CIHCC, RN, Chief Nurse Barts Health NHS Trust, Honorary Professor of Nursing City University London
"The CEO engaged HeartMath to transform the hospital culture; staff experienced less stress, more resilience, and more satisfaction. This caused a large decrease in health care claims costs.”
The HeartMath initiative at Delnor–Community Hospital transformed their culture – in employee and patient satisfaction – to become the hospital of choice in their primary market.
The completion of the pilot project clearly demonstrated both a direct benefit for staff and the transferability of the HeartMath Revitalizing Care program to the UK health provider context.
Kay Riley, MBA, CIHCC, RN, Chief Nurse Barts Health NHS Trust, Honorary Professor of Nursing City University London