Delnor Community Hospital - HEART MIND PROJECT

Delnor Community Hospital

Staff Retention Delnor–Community Hospital

The HeartMath initiative at Delnor–Community Hospital transformed their culture – in employee and patient satisfaction – to become the hospital of choice in their primary market.


Client Goals:

  • Reduce turnover, vacancy rates and costs
  • Become a national leader in patient satisfaction
  • Be the hospital of choice in their primary market

Key Results:

  • Turnover dropped from 26.9% to 5.9% for HeartMath-trained staff
  • Improved patient satisfaction from the 73rd to a strong and climbing 94th percentile
  • Ranked #1 in employee satisfaction nationwide – Sperduto and Associates national database
  • Hospital leadership sustained peak performance and managed more efficiently in a changing environment
  • Leaders improved work/life balance

HeartMath has given us tools to make the difference between required courtesy and genuine care. As a result, we have achieved our benchmarks in patient satisfaction and employee satisfaction excellence. Without HeartMath, we could not have reached our potential.
Tom Wright, Chief Operating Office

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