Delnor Community Hospital - HEART MIND PROJECT

Delnor Community Hospital

Staff Retention Delnor–Community Hospital

The HeartMath initiative at Delnor–Community Hospital transformed their culture – in employee and patient satisfaction – to become the hospital of choice in their primary market.


Client Goals:

  • Reduce turnover, vacancy rates and costs
  • Become a national leader in patient satisfaction
  • Be the hospital of choice in their primary market

Key Results:

  • Turnover dropped from 26.9% to 5.9% for HeartMath-trained staff
  • Improved patient satisfaction from the 73rd to a strong and climbing 94th percentile
  • Ranked #1 in employee satisfaction nationwide – Sperduto and Associates national database
  • Hospital leadership sustained peak performance and managed more efficiently in a changing environment
  • Leaders improved work/life balance

HeartMath has given us tools to make the difference between required courtesy and genuine care. As a result, we have achieved our benchmarks in patient satisfaction and employee satisfaction excellence. Without HeartMath, we could not have reached our potential.
Tom Wright, Chief Operating Office

Change Management Aerospace

Aerospace Company

HeartMath has been delivered to over 2000 employees in different business units – for example: Leadership, Design, Production and Assembly. This case study is from a division that was experiencing a time of immense change and anxiety about future job security.
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Health Care Claims Cost Fairfield Medical Center

Fairfield Medical Center

HeartMath helped Fairfield Medical Center transform their culture; staff experienced less stress, more resilience, and more satisfaction. This caused a large decrease in health care claims costs.
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