Delnor Community Hospital

Staff Retention Delnor–Community Hospital

The HeartMath initiative at Delnor–Community Hospital transformed their culture – in employee and patient satisfaction – to become the hospital of choice in their primary market.


Client Goals:

  • Reduce turnover, vacancy rates and costs
  • Become a national leader in patient satisfaction
  • Be the hospital of choice in their primary market

Key Results:

  • Turnover dropped from 26.9% to 5.9% for HeartMath-trained staff
  • Improved patient satisfaction from the 73rd to a strong and climbing 94th percentile
  • Ranked #1 in employee satisfaction nationwide – Sperduto and Associates national database
  • Hospital leadership sustained peak performance and managed more efficiently in a changing environment
  • Leaders improved work/life balance

HeartMath has given us tools to make the difference between required courtesy and genuine care. As a result, we have achieved our benchmarks in patient satisfaction and employee satisfaction excellence. Without HeartMath, we could not have reached our potential.
Tom Wright, Chief Operating Office

Stress Reduction Information Technology

Information Technology Division of a Large Healthcare Organization

Recognizing the effects stress was having on the health of its employees, the IT Division provided Inner Balance devices to help staff learn meaningful stress reduction practices with the hope of decreasing negative long-term effects of stress in the workplace. This effort evolved into a pilot project to see if improvements were significant enough to purchase devices for the entire organization.
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Employee Engagement Baptist Health

Baptist Health Network

Baptist Health Network implemented a Caritas HeartMath program, which integrates the Caring Science theory with HeartMath’s science and techniques and emphasizes caring-healing for practitioners and patients alike.
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