Delnor Community Hospital

Staff Retention Delnor–Community Hospital

The HeartMath initiative at Delnor–Community Hospital transformed their culture – in employee and patient satisfaction – to become the hospital of choice in their primary market.

Client Goals:

Reduce turnover, vacancy rates and costs
Become a national leader in patient satisfaction
Be the hospital of choice in their primary market

Key Results:

Turnover dropped from 26.9% to 5.9% for HeartMath-trained staff
Improved patient satisfaction from the 73rd to a strong and climbing 94th percentile
Ranked #1 in employee satisfaction nationwide – Sperduto and Associates national database
Hospital leadership sustained peak performance and managed more efficiently in a changing environment
Leaders improved work/life balance

HeartMath has given us tools to make the difference between required courtesy and genuine care. As a result, we have achieved our benchmarks in patient satisfaction and employee satisfaction excellence. Without HeartMath, we could not have reached our potential.
Tom Wright, Chief Operating Office

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