The HeartMath initiative at Delnor–Community Hospital transformed their culture – in employee and patient satisfaction – to become the hospital of choice in their primary market.
Client Goals:
Reduce turnover, vacancy rates and costs
Become a national leader in patient satisfaction
Be the hospital of choice in their primary market
Key Results:
Turnover dropped from 26.9% to 5.9% for HeartMath-trained staff
Improved patient satisfaction from the 73rd to a strong and climbing 94th percentile
Ranked #1 in employee satisfaction nationwide – Sperduto and Associates national database
Hospital leadership sustained peak performance and managed more efficiently in a changing environment
Leaders improved work/life balance
HeartMath has given us tools to make the difference between required courtesy and genuine care. As a result, we have achieved our benchmarks in patient satisfaction and employee satisfaction excellence. Without HeartMath, we could not have reached our potential. Tom Wright, Chief Operating Office
Baptist Health Network implemented a Caritas HeartMath program, which integrates the Caring Science theory with HeartMath’s science and techniques and emphasizes caring-healing for practitioners and patients alike.
HeartMath has given us tools to make the difference between required courtesy and genuine care. As a result, we have achieved our benchmarks in patient satisfaction and employee satisfaction excellence. Without HeartMath, we could not have reached our potential.
Tom Wright, Chief Operating Office