Sierra Providence Health Network - HEART MIND PROJECT

Sierra Providence Health Network

Turnover Sierra Providence Health Network

The HeartMath initiative at Sierra Providence Health Network was designed to reduce turnover, but also sparked improvements in morale, patient care and productivity.

Client Goals

  • Reduce employee turnover by 3%
  • Help staff manage stress caused by time pressures and communication issues
  • Support cultural change initiatives in customer service excellence and professional growth and development

Turnover Rates for First Year

  • Support cultural change initiatives in customer service excellence and professional growth and development
  • From 21% to 3% for HeartMath trained nurses (107) = 18% = 19 positions saved
  • Turnover savings = $2,160,000

Obviously, we have been pleased with HeartMath.
Thomas Cassidy, CEO

In a meeting with a mother reciting a litany of ill-focused complaints, I grew frustrated – but I consciously stilled my impulse to react and practiced one of the HeartMath tools in the moment. Now, with my breathing and emotions calmed, I began to hear the woman in a different way. Her problem, I realized, wasn’t with the quality of care – it was her own apprehension at the approaching release of her baby from the preemie unit. Once I understood how frightened she was, I was not only able to stay calm myself, but to calm the woman.
Terry Moreland, Director, Neonatal Intensive Care and HeartMath Internal Trainer

Quality/Safety Grocery-Pharmacy

Grocery-Pharmacy Company

The VP Pharmacy was concerned with managing incident rates (medication errors). A survey revealed that pharmacists requested information on stress.
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Wellness/Sustainability Healthcare

University Hospital

Senior Leadership endorsed HeartMath as a wellness initiative – to address and transform the chronic stress employees were experiencing at work and in their lives.
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